They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. I feel like they go out of their way to accommodate my schedule. I always get the appointment time I want. They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it.