They always return my phone calls quickly. I always know that I'll get a prompt answer to my question. If you're looking for a dependable and trustworthy nursing home, look no further. I would recommend them to anyone I know. I was glad that they were located in a safe neighborhood. I've been to some other places where I was scared to get out of my car but not here. The office was easy enough to find. A couple of times they've stayed open a few minutes past their closing time to help me, but most of the time they'll close at their scheduled time whether someone needs help or not.