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Parklane West HealthCare Center

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SAN ANTONIO, TX

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Parklane West HealthCare Center
Parklane West HealthCare Center
(5 Reviews)
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2 Towers Parklane San Antonio, TX 78209
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About

Parklane West HealthCare Center

Parklane West HealthCare Center is a Nursing Home facility at 2 Towers Parklane in San Antonio, TX.
Primary Specialty

Nursing Home

Map and Directions
2 Towers Parklane, San Antonio, TX 78209
Services Parklane West HealthCare Center provides extended-stay nursing care to seniors with varying levels of disabilities in San Antonio, TX.

Please call Parklane West HealthCare Center at (210) 829-1400 for more information or to schedule an on-site visit.
Consumer Feedback
(5 Reviews)
Service
2.5 star average for Service
Environment
4 star average for Environment
Expertise
2.5 star average for Expertise
Staff
3 star average for Staff
Recommended
4 star average for Recommended
View All 5 Reviews Add a Review
Recent Reviews
I placed my mother in Parklane West on the second floor in July 2014. On October 10th, 2014 we moved her to a new facility. I made calls to Parklane West to discuss the lack of care my mother was receiving, they left my mom in soiled diapers for hours and hours at a time. One of those times, September 27, 2014 I was visiting my mom and asked her CNA, when was the last time my mom was changed, The CNA said, I have been too busy so she hasn't been changed since I woke her up at 6:30am this morning. It was now 1:30pm...seven hours sitting in her wheel chair in soaking wet diapers and her pants were saturated in urine, her bottom looked like it had been sunburned! On another occasion, I asked another CNA on at least four separate visits to not put my mom in regular diapers, I wanted her only in pull ups since they fit better, her response to me was, the blue diapers hold more urine! I said, she has to be changed!! On Monday, October 6th I was visiting mom and asked another CNA how many residents they are responsible for changing, dressing etc...She said anywhere from 12 - 15 residents. I told her that I was told when I interviewed the facility that they changed residents every two hours. The CNA looked at me and said, there is absolutely no way that could ever happen with this many residents. They have problems with upper management and staff. I will add there were two LVN's I did like very much and the Sales person I spoke with who took my calls seriously when I told her about my mother's care and she sent emails to alert the Director of Nursing and the Executive Director, neither of them ever reached out to me regarding those emails. Today, while moving her out there was once again another problem and the only person available to speak with was the head of HR. She was very sympathetic and told me she had never heard about any of my issues until yesterday when I called to tell them I was moving my mother because of the lack of care. When you are paying this amount of money each month you would certainly think they could afford to hire more help and a higher quality of staff who has compassion for the residents. I feel so horrible for the residents who don't have an advocate that are stuck there and can't speak for themselves! It's inhumane to leave residents in soiled diapers for hours upon hours which leads to skin breakdown and UTI's, not to mention their dignity!
by HollyH xxx.xxx.192.75
October 14, 2014
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Recent Polls
Did the staff at this senior care facility ever take personal phone calls when they were supposed to be helping you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.51.196
September 20, 2014
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Is this provider easy to reach in an emergency?
No. It took me several times to get through.
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them
Does this provider maintain a professional appearance?
Somewhat, I wasn't overly impressed
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
by Ted McClain xxx.xxx.188.150
July 24, 2013
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