They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I wasn't greeted at all when I entered their office. I could tell they noticed I walked in, but they still didn't acknowledge me. Their office was clean enough, nothing special though. I wish they had a few more staff members on hand. They weren't severely understaffed but it was obvious they could've used more help.