Was this provider's staff friendly?
Not Really
Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Does this provider treat every client equally?
No, they definitely favor certain clients
Was this provider's office too cold?
Yes, I was starting to get numb