Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Does this provider adhere to the customer is always right policy?
No, it is their way or the highway
Was this provider's office easy to locate?
Only with clear directions
Does this provider remember you by name?
No, and they don't make an effort to even try