Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. I was completely at ease during my appointment here. They went to great lengths to make sure I was completely relaxed and comfortable the entire time. Whatever cologne they were wearing was one of the best I've ever smelled. It made my experience that much more enjoyable. They would never suggest that I buy something that wasn't necessary, and never pressured me. They were always very considerate and professional. I was in awe at the level of service I received. They completely surpassed all my expectations and I will absolutely be going back.
This center is very understaffed. Like most large facilities, they are FOR PROFIT, and this is the priority. If your loved one is here they will need for a family member to check on them daily. They cannot be left to the center to care for them completely. Many things go undone, including dispensing medications to patients on time or at all. So someone has to be over them at all times. The people working there seem to have their heart in the right place but they are overworked to the point that the level of service is greatly impacted. You cant complain, because they do retaliate against the family. Complaining will cause the staff to retaliate against the patient. It really did feel like my family member was just another body to them and not the very important person in our lives.