Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Did you spend a lot of time in the waiting room at this provider's office?
Yes, I had to reorganize my schedule
Did this provider answer all of your questions?
No, I left confused and frustrated
Did this salon prominently display their credentials or business license?
No, I never saw one
Does this provider always put the customer first?
No, putting customers first doesn't really seem to be a priority to them