Did the staff make you feel uncomfortable when you called with questions or concerns?
Yes, they made me feel like I shouldn't have called
Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Was this provider's office easy to locate?
I got lost, but eventually found it
Does this provider treat every client equally?
No, they definitely favor certain clients
Did this provider listen to your input and concerns?
No. I wasn't listened to at all!