Were the staff members able to answer your questions?
They were rarely able to answer any of my questions
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Did this provider ever take personal phone calls while in the appointment room with you?
Yes, they could have waited
Does this provider remember you by name?
No, and they don't make an effort to even try