Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Does this provider adhere to the customer is always right policy?
Sometimes, but not always
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation