ServicesEDWARDS HEALTHCARE SERVICES INC is a medical supply company in HUDSON, OH. Call EDWARDS HEALTHCARE SERVICES INC at (888) 344-3434 for a detailed description of the medical equipment offered.
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I have been using Edwards Health Care for about 20 months. My insurance company only allows Edwards and one other company for my Dexcom 7 supplies. They have been great until December 2023 when they charged my credit card for my co-pay but cancelled my order due to a computer glitch. It was mailed out 1 week late. In January, I had to contact them because they never hit my credit card. I was told it was an oversight and would be mailed out that same day. This was the 5th of January and it didn't get mailed until the 12th. At that time, I told the representative if they screwed up one more time, I would contact my insurance company to switch to the other company they use. Well, here it is the 3rd of the month, my credit card hasn't been charged again. I'm contacting my insurance company on Monday to see how to handle transferring to the other company. (they charge your card the day after they receive your refill forms and might not mail supplies out for 2 weeks, which I think is bad customer service). Also, since they screwed up, I'm having to do a few days/week without the Dexcom 7. Totally their fault.
I have trouble distinguishing truthful reviews from fraudulent ones and the only way I found out how to do that a little bit better is to read about the details. Dr. Edwards is truly the best! She took her time at my Mom's appointment giving us all the time to ask questions and translate the answers. She took on her to look at the list of medications my mother brought with her from Europe and find the American substitute. She requested past scans, tests, and documents to recreate her medical history. She was so personal, approaching, and caring that for once my mom wants to go back and we both are ready to trust her with my mom's well being.