Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Did this provider answer all of your questions?
No, I left confused and frustrated
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Did this provider promise services he/she couldn't provide?
A few, but not too many