ServicesRELIANCE MEDICAL INC is a medical supply company in MONAHANS, TX. Call RELIANCE MEDICAL INC at (432) 943-2027 for a detailed description of the medical equipment offered.
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The lady that runs this place is rude and provides the worst customer service for this line of business. In dealing with the elderly or those that are incapacitated, it takes a little patience and kindness. First impression is all she cares about is profit, not the people. She delivered a hospital bed for my 79 year old mother that looked like a 350 lb man had previously used it, a mattress that was ready for the trash. When I questioned it, she said that's all they had because their deliveries were not coming in. She said they would replace it. I waited several weeks and finally called back. I got the feeling she had no intention on replacing it. Finally they dropped one off and told me the old one didn't need to be returned.....obviously they sent a trash mattress to begin with. When I asked about a walker, they dropped off a walker. The doctor said they would work with her and see if she needed gliders or wheels....no, I was informed by this lady that they just drop off. My mother had me and her caretaker to speak up for her, but what about the older vulnerable people that would have just kept that trash mattress. The lady was rude, short, and too busy to take the time with customers that they deserve. It's pitiful that people like this are in the business of working with the elderly. Shame on you lady.....older people deserve kindness and a good mattress. It's not all about the money. After mom passed, we supposedly cleared the account, but now, months later, I'm getting a bill. I've tried to call multiple times to clear it up, but her response is she's not in the office. I've tried to pay Reliance, but you obviously won't be getting paid if you can never accept a payment. Yes, I work....sorry I can't take your calls when it's convenient to you.