They definitely pressured me to buy products. I felt like they were just trying to make money off me. The waiting area is rather small, but there is always a seat available. It would be nice if it was more spacious, but I've never had to stand. They briefly listened to me, but quickly downplayed everything I said or stopped paying attention. They didn't help me as much as I was hoping and didn't answer all my questions. They barely ever answer any of my questions over the phone, and I've had to make way too many appointments.