Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Does this provider leave you on hold for a long time when you call?
Yes, it never fails. I'm put on hold forever when I call
Do you feel that you could have received better service somewhere else?
Probably, I wasn't impressed
Did a staff member acknowledge or greet you when you entered?
Briefly, but they didn't make an effort to help me
How would you compare this provider to others in his/her field that you have visited?
Not the worst, but certainly not the best