Did a staff member acknowledge or greet you when you entered?
No, no one seemed to notice I was there
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up
Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Did this provider listen to your input and concerns?
Definitely not! I was constantly interrupted or cut off!
Does this provider remember you by name?
No, I always have to remind them