Did the staff answer all of your questions?
Yes
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Does this provider adhere to the customer is always right policy?
Absolutely, the customer is always right here
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Were you able to relax during your appointment?
Yes