Were the staff members able to answer your questions?
The staff didn't seem to know very much, they couldn't ever answer my questions
Was this provider sympathetic to your situation?
No, they didn't show any sympathy or concern
Does this provider promptly return your phone calls?
Not really. I usually have to wait a long time
Was this veterinarian gentle when caring for your pet?
Not really, it was a little upsetting
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left