Does this provider always take that extra step to make you feel special?
No, I don't think they appreciate my loyalty
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider seem well-trained and experienced?
No, they weren't very knowledgeable
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation