Is your loved one's room kept clean and organized at this facility?
Not very often, but it's cleaned once in a while
Does the staff at this facility refer to your loved one by name?
Yes, they refer to my loved one by name
Does this provider treat every client equally?
Yes, they don't show favoritism
Are you confident that this provider will continue working with you until a solution is reached?
Not really, sometimes I worry they're going to stop trying to help me
Were you able to get answers to simple questions from this provider without scheduling an appointment?
No, this provider rarely answers questions over the phone