Were the staff members able to answer your questions?
Every time I asked the staff a question, they referred me to someone else
Does this provider leave you on hold for a long time when you call?
I usually have to wait on hold for quite a while, but not as long as some other places
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
Would you refer this provider to a family or friend?
No, I wasn't impressed
Did this provider ever dismiss your concerns as unimportant?
All the time. They accuse me of making problems up