I have taken all of my animals, as well as animals I have fostered, to this vet for almost 9 years. I have to say that in the last two years, the quality of service has gone down tremendously. In January of 2014, Dr. Jones misdiagnosed my dog with congenital kidney failure, which almost cost him his life. I had explained to him that the Animal ER in Denton had told me they thought it was leptospirosis, but Dr. Jones said that would be nearly impossible, as leptospirosis is not found in Denton County. Fortunately, the animal ER tested him for it and it came out positive, and we were able to treat it and save him. My second and last bad experience, as I will NOT be returning to Southridge, was a surgery that was done on my English Mastiff, by Dr. Shores. My dog had to be neutered as well as have a surgery to fix his cryptorchidism. Apparently, Southridge does not use antibiotics for many of their surgeries, and as a result, Duke came down with a horrible infection. I took him to the animal ER, as I was very worried, and they told me it was a result of vet negligence, and had he been given antibiotics the infection would not have occurred. So as a result, Duke had to have yet another surgery, which Southridge happily charged me for. I told them I thought it was very much a scam. I have been a customer for some time and never complained about their services, but when a vet makes a mistake, and your animal is harmed by their negligence, and then they charge the patient to fix their mistake - that seems very twisted and unethical. They are much more affordable than other vets, which is why I think many people chose to go there, but I will say - you are definitely getting what you pay for. I would never take any of my animals back to this facility.
by Carissa
xxx.xxx.35.66
June 25, 2015