I brought my dog in for treatment for complications with a recent diabetes diagnosis on July 26, 2013 at approximately 6:45 p.m. He was not stable when we arrived and required immediate fluids. Unfortunately, the clinic was understaffed and Dr. Welch, the only veterinarian on duty, recently sustained an injury in a car accident, so my dog had to wait in excess of an hour before the he was able to receive the fluids he needed. I asked repeatedly to stay with him, but I was told that I had to wait. When I was finally permitted to see him, he was panting heavily. I asked if he could have water, and again, I was told to I had to wait. He did not receive any treatment until the vet's assistant/front desk personnel had time to "go over" my quote for $3,000. I quickly signed and asked to visit my dog to tell him goodnight. Again, I was told to wait. After an hour and a half, the assistant/front desk personnel returned to the waiting area and told me that I would not be able to tell my dog goodnight because the vet was in the middle of a procedure. I was told to come back. I asked when I would be able to see him, and I was told to call and someone would let me know if it was a good time to visit.
At 9:05 p.m. I received a call from the clinic directing me to return because my dog was not doing well. When I arrived, the assistant/front desk personnel told me that I was not allowed to take my dog home. She further said that his death was "not imminent," but that he was not responding to treatment, so we should consider euthanasia. I asked to see my dog, and AGAIN, I was told to wait because the vet was in the middle of a procedure. Ten minutes later, I was invited back because my dog's breathing was slowing.
By the time I was allowed back to be with my dog, his tongue was hanging out of his mouth and he was taking his last breath. He died alone, despite the fact that I was in the building begging to see him.
This experience made a painful loss infinitely more difficult. If you value your pet, then I would recommend going elsewhere. The memory of my beloved dog's final day will be scarred in my memory forever.
awesome service, informative, caring and did a better job than my regular vet -- I got the meds and diagnosis I needed for my dog, who had a raging infection from a cat bite. Dr French was precise, cordial and educational and my dog got better using her recommendations.