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Timber Creek Small Animal Hospital

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Timber Creek Small Animal Hospital
Timber Creek Small Animal Hospital
(7 Reviews)
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19300 Fm 1541 Canyon, TX 79015
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(806) 410-1420 Canyon Road Animal Hospital
(806) 410-1420 Canyon Road Animal Hospital
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About

Timber Creek Small Animal Hospital

Timber Creek Small Animal Hospital is a Veterinarians facility at 19300 Fm 1541 in Canyon, TX.
Primary Specialty

Veterinarians

Map and Directions
19300 Fm 1541, Canyon, TX 79015
Services Timber Creek Small Animal Hospital practices at 19300 Fm 1541, Canyon, TX 79015.

Veterinarians offer general and emergency pet care services. Some veterinarians offer 24 hour emergency services-call to confirm hours and availability.

To learn more, or to make an appointment with Timber Creek Small Animal Hospital in Canyon, TX, please call (806) 488-2620 for more information.
Consumer Feedback
(7 Reviews)
Service
5 star average for Service
Environment
3.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
View All 7 Reviews Add a Review
Recent Reviews
"9/18/17 - It kills me to give even one star to such a poor quality veterinary clinic. This clinic was recommended to college students to spay a rescue. When the appointment was made, the clinic did not accurately convey the correct charges. When the college students picked up their dog, more charges had been added. In reading previous reviews, I see this is a common practice of the Timber Creek Small Animal Hospital. I will be contacting the Humane Society, rescues and the Better Business Bureau to ensure I do what I can to warn others of this price gouging clinic.
Side note: Interesting that TCSAH writes its own review, with 5 stars, to jack with the average of reviews."

In response Dusty (vet), replied online to my review, with another "review" of 5 stars: He wrote: "In response to Kaye Garrison: That review is completely false, and will be reported. Her daughter made an appointment specifically asking if we could spay a dog "in heat". Our receptionist and technician informed her of the additional charge. Your daughter made the appointment, and whether she communicated this to you, or not, is out of our hands. We notice that you have only given one star for each business you have recently reviewed...."

Instead of calling me back as requested, the man chose to "call me out online." Sorry Dusty. I won't back down from dishonesty by your staff and your lack of integrity to call me back. My reply to his retort to my review: "9/19/17 - In response to Dusty's retort to my review on 9/18 (giving himself another 5 stars to try to bring up his rating which seems to speak for itself with a 3.5), my daughter would NOT have brought the dog in IF the clinic had properly informed her of the charges, both over the phone AND when she came in with the dog the morning of the spay. Why not wait for a few days and allow the heat to take its course if the cost had been known?
I requested to speak to the Office Manager when I called, but was forced to speak to the office staff who had been rude to my daughter on the phone. When it was apparent we were getting nowhere, I asked to speak to the veterinarian. I was told my call would be returned, but time has passed, with no call - only an angry response to my review. Is this good business practice? I think not. Who wants to do business with a veterinarian who will not call you back to discuss your concern, but chooses to rather address you online???
In the past, I have left only reviews for businesses that have forgotten how to treat a customer with respect and courtesy. I will continue to do so, but realize I really should leave reviews for those businesses who are true examples of integrity and honesty. Thanks Dusty!"

Please find elsewhere to take your pets! The reviews, both on Google and their FB page, of unkind staff AND veterinarian are not worth it for the animals we love so much!
by Kaye Garrison xxx.xxx.22.4
September 20, 2017
Timber creek has been seeing my three dogs and three cats for many years. With 6 animals, I have been there many times. Every time, they have been very nice and given my pets the very best care.
by Angie Abernethy xxx.xxx.112.14
December 17, 2015
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Recent Polls
Would you recommend this provider to others?
Yes
Were the waiting room chairs comfortable while waiting for your pet?
Yes
Did you feel like this provider's office was sufficiently staffed?
Yes
Did you experience the veterinarian using offensive or foul language?
No
Does the provider's staff maintain a professional appearance?
Definitely yes
by Anonymous xxx.xxx.13.78
November 21, 2014
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this veterinarian's office clean?
Yes! I was amazed at how clean it was!
Did this veterinarian listen to your input and concerns?
Yes
by Anonymous
June 08, 2011
> View All Polls
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