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Fink, Jody L OD - Advanced Eye Care Association

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Fink, Jody L OD - Advanced Eye Care Association
Fink, Jody L OD - Advanced Eye Care Association
(1 Review)
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4265 Fallon St, #1 Bozeman, MT 59718
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Fink, Jody L OD - Advanced Eye Care Association

Fink, Jody L OD - Advanced Eye Care Association is a Optometrist facility at 4265 Fallon St, #1 in Bozeman, MT.
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Optometrist

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4265 Fallon St, #1, Bozeman, MT 59718
Services Fink, Jody L OD - Advanced Eye Care Association practices in Bozeman, MT. Optometrists offer services which typically include the examination and treatment of common vision disorders as well as the fitting and prescription of corrective eye glasses.

If you experience a change in vision, such as eye pain, blurred vision, persistent eye strain or redness, you should consult an Optometrist.

To determine if Fink, Jody L OD - Advanced Eye Care Association can help you, please call the Bozeman, MT office at (406) 587-0668 for more information.
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Recent Reviews
A nightmare. Want details? I'll be glad to give them to you. It's cathartic to share my experience.

Complaint Narrative
John Thompson
I was a patient at Advanced Eyecare in Bozeman since 2003. I always went for my annual check-ups and always got my glasses there (distance, reading, and computer). My first doctor was Joseph Colella and when he left to work at another clinic (in 2006 I believe), Dr Jody Fink took over and was my doctor since.
I lost my computer glasses on 1 December 2019 and went to Advanced Eyecare Bozeman two days later to ask for a replacement. Dr Fink was booked for weeks, but Dr Kyle McMurray checked my sight and ordered glasses. I asked for a replacement of the glasses I lost, but he insisted I get “Workspace" lenses. The glasses arrived approximately ten days later and they didn't work; I saw blurry. The doctor ordered another pair, which came back worse than the first pair. A month went by and I developed Dry Eye from straining my eyes. At this point, Dr Fink was able to see me. She checked my eyes, corroborated that I had dry eye, and recommended that I do Lipiflow. She said it cost 850 dollars. She made no mention of Omega-3, which I discovered afterwards is basic eyecare. She also recommended I buy from Advanced Eyecare a product that cures brufilitis (sp?). I can’t remember the name of the product, but I recall paying twenty dollars for it.
Five weeks after my first visit, the third pair of glasses arrived. They weren’t what I wanted—I didn’t see crisply through them as I had with my previous pair—but they were significantly better than the previous two pairs. I explained this to the head optician (Virginia) and she insisted that the prescription was fine and that I just needed to get used to the glasses. I saw Dr Fink a day or two afterwards because the dry eye was bothering me. She asked if the third pair worked and I said it did. I asked her why it took three pairs to finally get the right prescription and she answered that doing computer glasses is like an artistic task and thus not easy.
I used the third pair glasses for approximately four months until my headaches got worse and the Dry Eye continued to bother me. After the lock-down for COVID-19, Advanced Eyecare opened and I went to see Dr Fink again to complain about the third pair of glasses and asked her why I couldn’t simply get the same glasses I lost in December 2019. I told Dr Fink that I had been taking Omega-3 for five weeks and it had helped the dry eye and she said something to the effect of “Good, I recommended you take this, right?” I responded: “No you recommended I do Lipiflow.” Dr Fink then said I could try the same prescription as the glasses I had lost and thus ordered a fourth pair. A week went by, the new glasses arrived and, lo and behold, they didn't work either. Bailey (the optician I spoke with on my last two visits) told me that what I was experiencing didn't make sense. She called me the next day to tell me that I wouldn't be getting any more care from either Advanced Eyecare Bozeman or from Advanced Eyecare Belgrade. I also received a letter from Advanced Eyecare saying the same thing. I have uploaded it with this narration and the complaint forms.
The same day Bailey told me I couldn’t return to Advanced Eyecare, I went to see Dr Anderson OD at Anderson Family Vision in Bozeman. He checked my vision and ordered computer glasses (“progressives”) that arrived on 18 May 2020 and they work splendidly. I asked what had happened with Advanced Eyecare and he said that the Workspace lenses are problematic to the extent that he doesn't use them. Dr Anderson therefore achieved in ten days what Advanced Eyecare (Fink, McMurray, and the opticians) couldn't do in six months. No one at Advanced Eyecare (doctors or opticians) told me that the Workspace lenses were problematic. Had they told me this, I would've insisted again that all I wanted was a replacement of the glasses I lost. I didn’t know the difference between Workspace lenses and progressive lenses, but Advanced Eyecare did, I assume. And despite me requesting over and over again a replacement of the glasses I lost, which were progressives, they refused to do this for me.
Furthermore, on 26 May 2020 I went to Anderson’s clinic to ask for a back-up of reading glasses with the prescription Advanced Eyecare had given me years ago, and Terry the optician said to me that the doctor ordered a different prescription because he considered that the Advanced Eyecare prescription strained my eyes by making me hold my readings too close to my eyes. Indeed, he was right. The pair he got for me is incredibly better than Advanced Eyecare’s. I didn’t realize how bad the Advanced Eyecare pair was because they worked more or less. Therefore, I’ve spent years straining my eyes with a defective prescription.
The definition of malpractice on Google is: “[I]mproper, illegal, or negligent professional activity or treatment, especially by a medical practitioner, lawyer, or public official.” The two adjectives I believe that apply to Dr Fink are “improper” and “negligent.” I went to Advanced Eyecare approximately seventeen times since the first visit with McMurray on 3 December.
I assume that the documents in my file can clarify any questions you may have. Please contact me and thank you for reading this. It’s cathartic and I hope nobody has to go through what I did.
by john thompson xxx.xxx.7.188
September 15, 2020