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Lincare Inc

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Lincare Inc
Lincare Inc
(2 Reviews)
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554 25 Rd Grand Junction, CO 81505
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Lincare Inc

Lincare Inc is a Medical Supplies facility at 554 25 Rd in Grand Junction, CO.
Primary Specialty

Medical Supplies

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554 25 Rd, Grand Junction, CO 81505
Services Lincare Inc is a medical supply company in Grand Junction, CO. Call Lincare Inc at (970) 255-0500 for a detailed description of the medical equipment offered.

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(2 Reviews)
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Recent Reviews
Staff is misinformed and ignored my request to actually read Medicaid/Medicare regulations.

I went in to get a replacement CPAP for my 18+ old CPAP machine. My doctor had already sent over all documentation required by Medicaid/Medicare, including my sleep study.

The GJ staff said it would take 2 - 3 weeks to get my CPAP, even though I had called before I had my doctor send my info to them and had been told they had my CPAP and mask in stock in their store. ??????

So I could die from an apnea attack in my sleep without my machine and they thought waiting for 3 weeks was just fine when they had the equipment in stock?

They said it would take that long to get insurance approval and there was nothing they could do about it.

Staff also insisted I HAD to go thru a 12 month trial period where I had to rent my machine monthly. When I told them that no trial period was required for me per Medicaid/Medicare rules and offered to show them the rules I had on my phone, they refused stating "Everyone HAS to go thru a trial period and rent the CPAP during it". When I again told them they were wrong they replied "It doesn't matter".

Well it mattered to me so I insisted to talk to the regional manager and they said they would instead.

A few hour later I got a call from Savanna from another Lincare office. She was very nice and told me I was correct and I would not need a trial period. She said Lincare needed one more signature from my doc and she would have the manager in GJ go that day, a Friday, to get it. I told my doctor's office was closed on Fridays, so she said they would get the signature first thing Monday morning.

I then received a call from my insurance company whose rep told me the CPAP had already been approved and she would call them, and me, daily until I got my CPAP as she confirmed I needed it ASAP.

Well, Monday came and went and Lincare had not gone to get the signature from my doctor.

Tuesday morning came and went and Lincare had not gotten my doctor's signature when my insurance rep called me again and said she would contact Lincare.

Wednesday morning my insurance rep called me and said they had gotten the signature late Tuesday and would be calling me to schedule a time to pick up my CPAP.

I then called the Lincare GJ office and asked when I could come get my CPAP. The staff said a their RT would call me and schedule a time later that week to pick up my CPAP.

Later that week was not acceptable, so I called and left a message with the Lincare rep in the other office asking why I couldn't get my CPAP that day.

About 30 minutes later I got a call from the RT, who really isn't an RT after all I later found out, and finally got my CPAP just before closing time on Wednesday.

In short, the GJ staff were clueless on the actual Medicaid/Medicare rules, dragged their feet on providing me life critical equipment, and only after several external interventions did they provide me with my CPAP.

I give them an "F".
by No BS xxx.xxx.231.52
November 16, 2023
This company does not even deserve one star. My Concentrator has not been serviced in nearly a year, and I currently have no use of it. Talked to the company on Monday, promised a.return call on Monday. No call received. On Wednesday, called again. Finally talked with the manager. He stated that if a technician could not make it on Wednesday, he would personally come out and get the unit working. I have waited most of the day, it is now 7:40 p.m, and no visit. Not my idea of how critical medical equipment should be serviced.
by Joe Wharton xxx.xxx.11.85
September 28, 2017
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