Care you can feel! You will receive care that you can feel which means: * It is care that you will experience as a positive change * It is care that treats you as a person as a whole * It is care that is timely * It is care that is efficient * It is care that involves you in shared decision-making * It is care that informs you and empowers you to improve your health * It is care that carefully considers available options, advantages and disadvantages * It is care that is supported by the