Are you confident that this provider will continue working with you until a solution is reached?
Yes, I know I can count on them to find a solution
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Were the staff members able to answer your questions?
Yes, they were able to answer my questions
Does this provider always put the customer first?
Somewhat, but I didn't feel like they cared about my needs
Did this provider answer all of your questions?
Yes