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Malcolm Chaney, MD

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Malcolm Chaney, MD
Charleston Family Practice Grp
(25 Reviews)
> Get Phone Number & Directions
1201 Washington St E Charleston, WV 25301
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Consumer Feedback

(25 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Was this doctor friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this doctor's staff friendly?
Yes
Does this doctor use current and safe equipment?
Yes
Does this provider listen to your concerns and respond respectfully?
Mostly
by Anonymous xxx.xxx.6.91
August 19, 2014
Would you recommend this family doctor to others?
Yes
Did this family doctor answer all of your questions?
Every question I had was answered thoroughly
Was this family doctor's staff friendly?
Yes
Does this provider have helpful information available online?
Yes
Was this family doctor friendly?
Extremely Friendly
by Loretta Martin xxx.xxx.174.160
February 18, 2014
I was just told by the not-so-friendly office staff that none of the doctors were taking any new patients. Would not tell me why! Might be due to the ACA and insurance companies.
by T Lashley xxx.xxx.118.240
November 13, 2013
Does this provider remember you and your circumstances at every appointment?
Yes
Were you able to relax during your appointment?
Yes
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
by Anonymous xxx.xxx.215.14
January 17, 2013
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Absolutely! I'm always able to get my questions answered over the phone right away!
Would you recommend this family doctor to others?
I Already Have
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Did this provider have reasonable prices?
Absolutely!
by LaDenna xxx.xxx.21.65
November 16, 2012
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Did they follow up with you after your appointment?
Yes, they made sure I had everything I needed!
Was there annoying music playing while you waited or during your visit?
No, there was no annoying music
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Would you refer this provider to a family or friend?
Yes, I'm going tell everyone about them. I absolutely love this place!
by Herklemartin xxx.xxx.6.83
November 14, 2012
Was this provider's office too cold?
Not at all, it was the perfect temperature
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you experience unnecessary pain during your visit?
Not one bit! I felt much better when I left!
Were the waiting room chairs comfortable at this family doctor's office?
Extremely comfortable; I could have fallen asleep
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
by SHe xxx.xxx.142.127
November 07, 2012
Was this provider's staff friendly?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Did this provider ever take personal phone calls while in the appointment room with you?
No, they've never taken personal calls with me
by Anonymous xxx.xxx.120.118
September 25, 2012
I wanted a physical and during the physical they found something then billed my insurance company for what they found instead of what I went in for resulting in a denial of coverage. Their office then denied any mistake. The insurance company also requested a letter from the doctor as to the condition. Their office refused to write a letter. They have been entirely frustrating and unhelpful. Staff is rude on the phone. I do not recommend them to anyone.
by Jared xxx.xxx.93.34
August 08, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Completely!
by Thein Shwe xxx.xxx.102.102
April 27, 2012
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Map and Directions
1201 Washington St E, Charleston, WV 25301