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Richard Serano, MD

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Neurologists

Cape Fear Neurology Assoc

Fayetteville, NC

Carolina Neurosurgical Svc

Fayetteville, NC

Cape Fear Neurology Assoc

Fayetteville, NC

Cape Fear Neurology Assoc

Fayetteville, NC
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Richard Serano, MD
Highland Neurology Ctr
(21 Reviews)
> Get Phone Number & Directions
3645 Cape Center Dr Fayetteville, NC 28304
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Consumer Feedback

(21 Reviews)
Service
3.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3.5 star average for Value
They barely gave me any information at all. I'm going to have to do my own research to get my questions answered. Their staff was not friendly at all, I didn't feel welcome there. They didn't help me as much as I was hoping and didn't answer all my questions. Each visit I had lasted at a minimum 1 and a half hours. The staff is extremely slow and rude. I didn't feel as if I received any help from their office. I had 3 appointments with them and never saw the doctor, only saw his assistant. I suffer from migraines and seizures and they didn't offer any help for my problems.
by twinsmom xxx.xxx.55.190
April 05, 2012
Did you notice a foul odor when you arrived at this provider's office?
Yes, they need to clean or sterilize their facility more
Does this provider treat every client equally?
Yes, they don't show favoritism
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
January 18, 2012
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Was this provider's staff friendly?
No, they were rude
by Anonymous
October 06, 2011
Did this provider answer all of your questions?
Yes
Was it easy to find parking at this provider's office?
Yes, it was convenient
Was this provider's staff friendly?
Friendly Enough
Did you feel safe in this provider's care?
Yes
by Anonymous
September 07, 2011
Prior to making an appointment with Dr. Serano, I had been to other doctors who told me that I was imagining the symptoms, or that I was severely depressed. I was so weak , that I could barely stand, or sit without support. I was hopeful that I could be helped at Highland Neurology. I found Dr. Serano and his staff to be very professional, and patient, which gave me hope. They gave me validation, where others did not. This is very important. I could tell they really care about everyone who visits them. You could tell by the testimonials of other patients in the waiting room. After I had given up hope, Dr. Serano worked with me until he found a solution to my problem. Other places I've visited, seem to give up after they did not have an answer for me the first time, but not here. With Dr. Serano, I was confident that I was under the care of a professional who was committed to healing. Be prepared for a long wait to see the doctor, but he will take as much time with you as he did the other patients. It is important to bring all of your medications with you to your initial visit as well. When other doctors have given up on you, there is still hope with Dr. Serano. I had given up hope, and was resigned to suffer from Chronic Fatigue Syndrome forever, but he gave me back my life. I have had my ups and downs over the years, but he has helped me to bounce back every time. I shall be forever grateful. Dr. Serano and his staff are the best!
by Leslie Keenan
August 09, 2011
They are always polite and never use foul language, which I really appreciate. It's always made me uncomfortable at other places when I've heard them use foul language, but they don't here. I know I can bring my kids, and not worry about it. I love how attentive they are here. Even when notified that they have a personal phone call, they always wait to take it later. Their full attention is always on me and it makes me feel special. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. This provider has no helpful information available online, apart from their address and phone number. They just have a basic listings page.
by D. W.
July 14, 2011
Does this provider treat every client equally?
Definitely, they make everyone feel equally respected and cared for
Does this provider offer any coupons, discounts or promotions?
Yes
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Did this provider have reasonable prices?
Absolutely!
by Anonymous
July 06, 2011
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Was this neurologist friendly?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous
June 28, 2011
Was the waiting area spacious?
Yes
by Anonymous
June 01, 2011
Did this provider rush your appointment?
No
Was this provider's office too cold?
No, it was fine
Did you experience unnecessary pain during your visit?
No
Was this provider's office too loud?
No, it wasn't too loud
Did this provider use excessive foul language?
No
by Anonymous
March 18, 2011
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Map and Directions
3645 Cape Center Dr, Fayetteville, NC 28304