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Charles Jervey, MD

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Charles Jervey, MD
Carolina Neurological Clinic
(21 Reviews)
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125 Doughty St Charleston, SC 29403
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Consumer Feedback

(21 Reviews)
Service
3.5 star average for Service
Environment
4 star average for Environment
Expertise
3 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
1.5 star average for Value
Don't go and someone needs to fire Davita!
by Frances xxx.xxx.243.156
March 20, 2017
Don't go here. His staff (especially his rude nurse Devita who can't seem to figure out how to call a patient back after multiple calls/messages when a patient is in need) is horrible. They don't care about a patient's needs or concerns. I will never return and hope to help others out. See a doctor who really cares about you and your health…not Dr. Jervey!
by Former Patient xxx.xxx.160.104
February 19, 2016
Did this doctor answer all of your questions?
Some were answered
Was this doctor's staff friendly?
No, they were rude
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Were the waiting room chairs comfortable at this doctor's office?
They were average
Did this neurologist answer all of your questions?
Some were answered
by Anonymous xxx.xxx.243.124
April 29, 2014
Does this provider promptly return your phone calls?
Yes
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
Did you leave the office feeling satisfied with your visit?
Completely!
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
by Anonymous xxx.xxx.171.233
June 02, 2013
Did this provider leave you unattended for an extended period of time?
No, I was always attended to
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Was this neurologist friendly?
Yes
Did this provider seem irritated to be working with you?
No, they were polite
by Anonymous xxx.xxx.92.177
January 22, 2013
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Only with clear directions
by Anonymous xxx.xxx.229.196
July 05, 2012
Did this provider answer all of your questions?
No, I left confused and frustrated
Was this provider's staff friendly?
Friendly Enough
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.100.214
May 24, 2012
This review is in concern of the Neurology office of doctors Bumgarten and Jervey from downtown Charleston, SC, 125 Doughty St, Suite 460. First off, they told us to arrive at 10:30 for a 11:15 appointment. Then upon arrival they told us that they changed the doctor we were going to see. No one called us to tell us that. Not such a big deal afterall. I initially made the appointment on 13April2012 for 2May2012. When they told us that the doctor was changed they said that it was changed on the 26Apr12. After filling the paperwork and paid the co-pay, we end up waiting for 1hr and 45 minutes. Another patient who had a 11:45 appointment gets called in the office at 11:30 in front of us, even though we had the 11:15 appointment with the same doctor. I have approached the front desk clerk asking why was that patient with a later appointment get called in before us. The lady at the desk, very offuscated, said "I am only running the front desk, i dont know" and then she told me to talk to another lady who she called. That person did not show up for another 5 minutes. When asked with the same question she started to blurb out some non-sense about the fact that the coputers make the appointments and that that patient was actually put in an earlier spot that just opened up, and that it is not their fault that the doctors spend more time with the patient than the appointment bracket. She told us that we will be seen immediately. 25minutes later we are still in the waiting area. At this time my wife and I decided that coming 45 minutes before the appointment time and then waiting another hour and still not beeing seen by the doctor is not the right place to be. We have requested our co-pay back and requested that our forms that we filled out are shreded. Miracullously the shreder just broke in that office and one of the nurses(or office clerks, whatever function she occupied) took the forms to another office. When I asked her to see them being shreded she said it is too late she already shreded them even though she told a minute before that she is goign to let me witness the shreding.
Another lady from the back office came and gave us a void receipt for the co-pay. and she said that it should show the credit back to the card later on the day. It is 6 hours later and the transaction has not been returned to my account. When we left not even one of the clerks we have dealt with during this whole ordeal showed any remorse or even appologize or a simple sorry, not even a good bye. None of them showed any interest in resolving the situation and try to win our confidence. I am telling you to run away from that office. From the attitude of the office clerks it seemed to me that even them did not enjoy working there.
by DT xxx.xxx.0.198
May 02, 2012
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
No, I felt confused and uneasy when I left
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
If I need to, I'll return
Did this provider rush your appointment?
No
by Anonymous xxx.xxx.96.238
April 17, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.72.124
March 13, 2012
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Map and Directions
125 Doughty St, Charleston, SC 29403