Was this provider's office too cold?
No, it was fine
Does this provider always take that extra step to make you feel special?
Not really, I've never seen them go above and beyond
Was this provider willing to stay open late to accomodate your needs?
No, they close exactly on schedule despite any circumstances
Did this provider's staff seem to respect him/her?
Yes, I could tell the staff respected him/her
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation