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Mark Borsheim, MD

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Mark Borsheim, MD
(8 Reviews)
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8181 N Cornerstone Dr Hayden, ID 83835
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Consumer Feedback

(8 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3 star average for Expertise
Staff
2.5 star average for Staff
Recommended
3.5 star average for Recommended
Did you leave the office feeling satisfied with your visit?
Yes
by Anonymous xxx.xxx.129.248
August 19, 2015
Similiar situation with billing dept.. She needs a class in public relations and get reported for bullying. Yes, I was fired as a patient as well. Great Dr.s just only go there if you have insurance and a credit card with avaliable balance for them. They more than likely need her disposition and mentality in order to keep her job. The Dr.s involved want and expect to get paid top dollar for services and they expect payment that day. Thats just the policy they've had to resort to because there are sooooooo many folks inc. myself without insurance and if they do they cant make or have the co-pay. Quality Dr. but have your funds in order-Your treated like the way U treat them-and U get 1 chance to get it right ! Know going in-saves alot of time and discrimination.
by Bonnie xxx.xxx.68.65
September 17, 2014
Dr Borscheim is an excellent doctor, He takes the time he needs with each patient, and offers thorough explanations of what is wrong and the possible treatments. He is relatively easy to get in to see on short notice. He has a blood lab on site which is convenient.

His billing staff, on the other hand, is a total and complete nightmare. Here are just a few recent examples:

1. I had a check bounce with them - oops! - before I left for a one week vacation abroad. During that time, the billing office left two voice mails about the check, and then sent a letter that "fired" me as a patient since I didn't return their calls. Once back in USA I got the messages and immediately called them, only to be told basically "too bad, rules are rules. You do have 30 days to find another doctor". Geez, thanks!!! Luckily, a letter to Dr Borcheim cleared up this little "misunderstanding".

2. As a result of #1, I now have to wait for the scheduler to check with finance before they will schedule an appointment for me or my family. This is rather humiliating.

3. I got a bill for several hundred dollars that I questioned. The lovely billing department said I needed to clear it up, that insurance sent me a letter that I was negligent in answering and I was responsible for the bill and needed to pay it NOW. I begged and pleaded for an extension, and was magnanimously granted some time to research the issue. When I called the insurance company, they said a letter had been sent to Dr Borscheim's office weeks earlier and insurance was waiting for a response. The claim was submitted incorrectly on their end and needed to be corrected. Ms. Perfect seemed incredulous that a mistake could have possible be made on their end.

4. I received a revised bill to #3, and paid it within a week - by check. When I took my son to a Dr's appt, they demanded payment for the outstanding invoice. I told them I had already mailed a check. They incredulously asked "How did you pay it?" I replied "by check", to which they replied "We won't take your check". I explained that the check was already in the mail, and what would they do with it? They replied "we will return the check to you! you must pay with cash or credit card".

My son was present for the discussion #4, and when he left the office he said "Wow, what a B-----!", and suggested that I write a review on Yelp. So here it is.

While I REALLY like Dr Borscheim a a person and a physician, his billing staff prohibits me from giving the office more than 1 star.
by Pattie S xxx.xxx.61.102
October 30, 2013
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Did you notice a foul odor when you arrived at this provider's office?
Not at all, their office smelled fantastic!
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Were the waiting room chairs comfortable at this family doctor's office?
Extremely comfortable; I could have fallen asleep
by Anonymous xxx.xxx.157.0
September 05, 2013
This is one awesome doctor. He takes the time one needs to get the full picture. He is sweet and kind. My friend told me about him, and I would reccomend him to anyone.
by Christine xxx.xxx.163.131
April 15, 2013
Was this provider's office easy to locate?
Fairly Easy
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
Is this provider willing to pursue advice from other providers when necessary?
No, and they didn't want me to seek anyone else's opinion
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
by Anonymous xxx.xxx.53.230
November 10, 2012
Was the waiting area spacious?
Yes
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, I felt informed when I left
Did they follow up with you after your appointment?
Yes.
by Anonymous
January 06, 2012
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Are you going to visit this provider again?
Without a doubt!
Did this provider use excessive foul language?
Not at all! They are always respectful and courteous!
Was it easy to make an appointment with this provider?
Yes! It was effortless!
by Anonymous
May 23, 2011
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Map and Directions
8181 N Cornerstone Dr, Hayden, ID 83835