Does this provider give unbiased advice?
Definitely not! It was obvious they just wanted to make money!
Was this provider sympathetic to your situation?
Not at all. It was obvious they didn't care about me
Are you confident that this provider will continue working with you until a solution is reached?
No, I'm always worried they're going to settle with a solution that isn't the best
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Does this provider maintain a professional appearance?
No, he/she did not appear to care very much