After I left my first appointment, I had absolutely no hope they would be able to help me. I wasn't very confident that they knew what they were doing. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. They went above and beyond what they told me they could do for me. I never expected them to be able to help me as much as they did. I am always so impressed with how quickly my calls are answered here. I am never put on hold for a long time and love knowing that if I have a quick question I won't have to wait a half hour through terrible music to get it answered. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting.