I love that they are always more than happy to answer my questions, and actually welcome questions. I've felt awkward at some other places I've visited when I've tried to ask a lot of questions, but not here. They are completely committed to helping me as long as it takes to find the best solution. I never have to worry that they'll back out or give up if a solution isn't reached immediately, which has been a problem for me at other places. I've been other places that left me unattended for quite awhile, but not here. They would never leave me unattended and they always go the extra mile to make me feel cared for. The waiting room here is spacious. I never feel like I have to sit too close to someone or that it is overcrowded. They were able to customize my massage to make sure my injury wasn't aggravated, and even asked me before my massage if there was any injuries they should be aware of.