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Royal Dermatology and Aesthetic Skin Care Inc

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Royal Dermatology and Aesthetic Skin Care Inc
Royal Dermatology and Aesthetic Skin Care Inc
(8 Reviews)
> Get Phone Number & Directions
505 West Leigh Street Richmond, VA 23220
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4 star average for Recommended
Value
4 star average for Value
I used to see Dr. Royal several years ago, but had to stop for unrelated personal reasons. I decided to return last year to get help with my adult acne. When I met with her, she was rude and arrogant. I got the impression that she was upset that I stopped seeing her. I blew it off because I just wanted to get the medication I needed...I had trouble getting one of my prescriptions filled because Dr. Royal's office never submitted authorization to my health insurance. When I returned 6 months later for a follow up, the nurse admitted they received the request from my pharmacist but they didn't follow up with my insurance. She apologized and Dr. Royal was a little nicer on that visit. I tried to get the same prescription filled, but this time I had to contact her office several times to get one of her assistants to communicate with my insurance so the prescription could be filled. They said they'd contact me but they never did. Whenever they made mistakes, they never owned up to them or apologized. They received a response from my insurance and still didn't notify the pharmacist. It took 3-4 weeks to get a prescription filled. I guess that's better than 6 months. The last straw came yesterday when I traveled an hour to Dr. Royal's office to only find out she wasn't in that day. They said they contacted me but I never received a call. Turns out they called the wrong number. They never apologized for not updating their records. They never apologized for the mistake that was made. They just looked at me and offered to reschedule my appointment. I live an hour away...do you honestly think I'm coming back?!
If you happen to get on this woman's good side, then great, go see her. Otherwise find a PROFESSIONAL dermatologist with a COURTEOUS, INTELLIGENT staff that doesn't act like they're doing you a favor.
by Dissatisfied patient xxx.xxx.62.229
March 10, 2015
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Fairly Easy
Are you going to visit this provider again?
Sure
by Anonymous xxx.xxx.11.170
March 25, 2012
Are you going to visit this provider again?
Sure
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Does this provider always take that extra step to make you feel special?
Yes, I always enjoy my appointments
by Anonymous
February 23, 2012
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
by Anonymous
February 19, 2012
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
Was the massage therapist able to customize their massages for clients with injuries?
Yes, they customized their massages for those with injuries
by Anonymous
January 01, 2012
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Does this provider give unbiased advice?
Yes
Did this provider leave you unattended for an extended period of time?
Not at all! They were always present and attentive
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
by Anonymous
April 25, 2011
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Do you feel that you could have received better service somewhere else?
No, I don't think so
Was there annoying music playing while you waited or during your visit?
No, if they had music on it was very soothing
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
by Anonymous
March 29, 2011
Did you notice a foul odor when you arrived at this provider's office?
No, I didn't notice an odor
Did you spend a lot of time in the waiting room at this provider's office?
The wait wasn't terrible, but it wasn't the best
Does this provider maintain a professional appearance?
Absolutely! You can tell that he/she really makes an effort to look professional
by Anonymous
March 29, 2011
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Map and Directions
505 West Leigh Street, Richmond, VA 23220