I love that they never cancel their appointments last minute here. I can always count on them to be there for me. I didn't experience any unnecessary pain during my visit, and I was amazed at how much better I felt after I left. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. They gave me sufficient information to make a decision about my treatment plan. It was my first visit and I am scheduling my second today ! I would highly recommend this spa .