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Imagos Day Spa

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Imagos Day Spa
Imagos Day Spa
(4 Reviews)
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9955 N. Kendall Drive Miami, FL 33176
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
4 star average for Expertise
Staff
3.5 star average for Staff
If customer service matters to you, GO ELSEWHERE!

What reputable business puts a 6 month expiration date on a gift certificate?! Upon realizing my gift certificate would be expiring in the next 2 weeks, I called to schedule my appointment. I got what seemed to be a busy signal, gave it a couple minutes and tried again, still nothing. I repeated the process the next day and still to no avail. Getting desperate, I searched the internet hoping they had an email I could try. I shared my concern on their "contact us" website feature and have yet to hear back from them. I tried last Friday and was told by their manager CARMEN they would give me the "courtesy" of extending my certificate for 20% of its value because its the policy and they have rules. Upon explaining the hurdles I had to go through to get in touch with the "spa" she stated I could speak to the person in charge of their website but they NEVER have issues with the phone and ALWAYS reply to the emails... basically telling me I'm dumb or crazy or maybe both!

The manager CARMEN was rude and clearly doesn't have the slightest clue what it means to work in a service oriented industry. Good customer service = good word of mouth = $$$, bad customer service will destroy your business. I intend to tell everyone that I know the TERRIBLE experience I had with IMAGOS, if their staff and facility is anything like their manager, its a miracle they are still in business.
by patty xxx.xxx.190.33
October 01, 2013
Did this provider seem well-trained and experienced?
Not really, I was hoping for someone with more experience
Did the staff answer all of your questions?
No, I left confused and frustrated
Does this provider treat their staff well?
Kind of, but not very well
Did this provider seem up-to-date with the current advancements in their field?
No, they could have used some continuing education
Were the restrooms clean at this provider's office?
They weren't that clean, but weren't filthy
by yelroz xxx.xxx.135.77
August 24, 2013
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Were the staff members able to answer your questions?
Yes! They were the most knowledgeable staff I've ever seen!
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Is this business in a safe neighborhood?
Absolutely, It is the safest neighborhood around
by Lidia xxx.xxx.60.179
August 20, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
by Anonymous xxx.xxx.117.14
February 14, 2012
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Map and Directions
9955 N. Kendall Drive, Miami, FL 33176