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Aleta B. Gong, O.D.

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Aleta B. Gong, O.D.
(22 Reviews)
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16020 N 35th Avenue, Suite 2 Phoenix, AZ 85053
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Consumer Feedback

(22 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4.5 star average for Staff
Recommended
4.5 star average for Recommended
Value
3 star average for Value
Is this provider easy to reach in an emergency?
Absolutely! I can always count on them
by Anonymous xxx.xxx.84.11
November 20, 2013
Did this provider thoroughly explain the risks and benefits of your treatment?
No, they didn't even attempt to explain
Does this provider remember you by name?
Sometimes, but not always
Was this provider's staff friendly?
No, they were rude
Did this provider ever dismiss your concerns as unimportant?
Sometimes, I usually have to convince them to look into the situation
Does this provider offer any coupons, discounts or promotions?
Never. I don't think they care about helping their clients save money
by Anonymous xxx.xxx.10.7
July 18, 2013
Was this provider sympathetic to your situation?
Yes! They went above and beyond to make me feel special and respected
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider offer flexible appointment times?
Absolutely! I never have a problem!
Does this provider remember you and your circumstances at every appointment?
Yes
Did this provider seem up-to-date with the current advancements in their field?
Yes, they were informing me of new advancements that were extremely recent
by Anonymous xxx.xxx.231.131
January 25, 2013
Were the waiting room chairs comfortable at this eye care office?
Extremely comfortable; I could have fallen asleep
Did this provider listen to your input and concerns?
Absolutely! This provider always listens carefully to what I have to say!
Did you leave the office feeling satisfied with your visit?
Completely!
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
by Anonymous xxx.xxx.48.194
October 17, 2012
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did you leave the office feeling satisfied with your visit?
Yes
Did you experience unnecessary pain during your visit?
No
Did this provider prominently display their diplomas or business license?
Yes
Did they follow up with you after your appointment?
Yes.
by Anonymous
February 10, 2012
It is obvious that their office is cleaned regularly. It was fantastic. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it. I love how much attention to detail they show. They are always so careful and meticulous. I never have to worry about them making a mistake or forgetting something. Not only did I find a parking spot right away, but I knew my car was safe because the spots were designated and close to the entrance. This provider has so much helpful information available online. They have an impressive website that's easy to use, with forms that you can fill out before your appointment. They also have a great online presence in multiple directories.
by Anonymous
February 06, 2012
They were so kind and attentive to me. I didn't have to worry about them arguing with me, or contradicting what I had to say, which has been a problem for me at other places. They're always able to answer simple questions over the phone. They only make me schedule appointments if necessary. Not only do my appointments never get canceled last minute, they take time out of their day to send me a reminder so I don't forget. They are extremely reliable. They do such a great job of never overbooking appointments, even though they are extremely popular. I know for a fact that they have lots of business, but I've never had to wait a long time in a crowded waiting room like other places I've been too. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better.
by Anonymous
November 20, 2011
Did this provider thoroughly explain the risks and benefits of your treatment?
Yes, they made sure I had all the information I needed to make a decision
Does this provider use current and safe equipment?
Yes; the equipment is very advanced!
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous
October 24, 2011
Does this provider offer flexible appointment times?
Yes
Does this provider remember you and your circumstances at every appointment?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Are you going to visit this provider again?
Without a doubt!
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
by Anonymous
September 06, 2011
Was this provider's office clean?
Yes everything was neat and sterile
by Anonymous
August 10, 2011
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Map and Directions
16020 N 35th Avenue, Suite 2, Phoenix, AZ 85053