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James D Herndon, O.D.

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James D Herndon, O.D.
(11 Reviews)
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1202 Maple Street Wichita, KS 67213
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Consumer Feedback

(11 Reviews)
Service
5 star average for Service
Environment
4 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
Value
4.5 star average for Value
Did you think that this provider was thorough with you during your appointment?
Very
Did this provider seem well-trained and experienced?
Absolutely
Would you recommend this provider to someone who asks for a referral?
Yes
Did this provider answer all of your questions?
Yes
Would you refer this provider to a family or friend?
Definitely
by Anonymous xxx.xxx.118.223
October 21, 2014
Do you feel that you could have received better service somewhere else?
Definitely not; I received the best service ever!
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Did you feel like this provider's office was understaffed?
Not at all, they had plenty of staff members to help me whenever I needed assistance
Does this provider have a good professional reputation within your community?
Definitely! Everyone knows they are the best around!
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
by Debbie xxx.xxx.229.162
January 23, 2014
Did you spend a lot of time in the waiting room at this provider's office?
Absolutely not! I was seen right away!
Does this provider promptly return your phone calls?
Yes
Did a staff member acknowledge or greet you when you entered?
Yes, I was greeted when I walked in
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Does this provider remember you by name?
Every single time, even if it's been months since my last appointment!!
by busymom xxx.xxx.84.144
March 11, 2013
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Was it easy to make an appointment with this provider?
Yes! It was effortless!
Did this provider pressure you to purchase any unnecessary products during your visit?
Absolutely not! I was never uncomfortable
Does this provider ever overbook appointments here?
Never! They have lots of business, but they do such a great job of never overbooking.
Did this provider ever dismiss your concerns as unimportant?
Never, they go out of their way to address every concern of mine immediately
by Anonymous xxx.xxx.99.165
November 26, 2012
by Anonymous xxx.xxx.14.21
November 13, 2012
I have been going to this office for eye care for around 20 yrs, each visit makes me more comfortable with the choice to use these physicians. Staff is very friendly and accomodating. I would recommend them to any new family moving into the area or anyone needing eye care.
by Jackie xxx.xxx.10.114
August 20, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes, they went above and beyond
Did you leave the office feeling satisfied with your visit?
Completely!
by Anonymous xxx.xxx.248.5
May 10, 2012
Does this provider remember you and your circumstances at every appointment?
Definitely! They always remember me and make me feel important!
Has this provider ever cancelled your appointment on you last minute?
Never, they are very reliable.
Does this provider always put the customer first?
Absolutely! They have some of the best customer service I have ever seen
by Anonymous
January 25, 2012
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
Did this provider promise services he/she couldn't provide?
Not at all! They exceeded my expectations
Did they follow up with you after your appointment?
Yes.
Is this business handicap-accessible?
Yes, it was handicap-accessible
by Anonymous
September 06, 2011
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider give unbiased advice?
Absolutely! I always get sound, helpful, and completely unbiased advice!
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Has this provider ever cancelled your appointment on you last minute?
No, they didn't cancel on me last minute
by Anonymous
August 08, 2011
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Map and Directions
1202 Maple Street, Wichita, KS 67213