They've never used foul language, which has bothered me at some of the other places I've been too. They always make an extra effort to be polite and courteous. They really go above and beyond to make me feel special. I've never been anywhere that seems to care more about their clients than here. Their equipment was pretty old by the looks of it. Most of it was still in usable condition but I would have appreciated equipment that was at least current. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. Their staff is very friendly and professional.