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Monty Riley, O.D.

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Monty Riley, O.D.
(8 Reviews)
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314 Northgate Mall Chattanooga, TN 37415
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Consumer Feedback

(8 Reviews)
Service
4.5 star average for Service
Environment
4 star average for Environment
Expertise
4.5 star average for Expertise
Staff
2 star average for Staff
Recommended
3 star average for Recommended
Value
2 star average for Value
Dr. Riley is a great eye doctor. He really takes his time and gives you a thorough eye exam. He takes time to listen and answer any questions. He really cares about his patients.
by srr057 xxx.xxx.92.253
April 12, 2017
I like this office, the staff, the docs - they're all great!

I drive up from Atlanta to go to this office and before I moved there I drove in from Johnson City.
by bird xxx.xxx.138.5
June 08, 2015
my appointment was for 2:30 on 10/18/14 I arrived at 2:15. Filled out paperwork told one of the three girls at the front desk the gray haired one that I needed an Itemized bill so I could file with my insurance company since they never have before. She acted as if she didn't understand me and the young girl behind her answered my question.
At 2:30 had my pre exam. Three customers that arrived after me, went ahead of me with Dr Riley.I Sat in waiting room until 3:00 . I left. Dr Riley is a fantastic eye doctor ,But his office staff is lacking professionalism . Is the office staff overbooking appointments? This is not the first time this has happen. Your a great Doctor Dr Riley but I just don't need the aggravation of delayed appointments.
Debra Laughlin
by Debra Laughlin xxx.xxx.116.92
October 18, 2014
Was this provider's office easy to locate?
Fairly Easy
Is this business in a safe neighborhood?
Yes, it was in a safe enough neighborhood
Did you spend a lot of time in the waiting room at this provider's office?
No, my appointment started at the scheduled time
Did this provider ever postpone your appointment?
No, they never postpone my appointment
Did this provider promise services he/she couldn't provide?
No, they were able to provide everything they said they would
by Anonymous xxx.xxx.15.109
February 11, 2013
Did this provider ever dismiss your concerns as unimportant?
Yes, they said I was overreacting, and I knew I wasn't
Does this provider offer flexible appointment times?
Yes
Does this provider use current and safe equipment?
Yes
Was this provider's staff friendly?
No, they were rude
by Anonymous
March 01, 2012
Was the waiting area spacious?
Yes
Does this provider offer any coupons, discounts or promotions?
Not that I have seen
Does this provider offer flexible appointment times?
Yes
Is this provider willing to pursue advice from other providers when necessary?
Yes, they were willing to ask for advice when necessary
How would you compare this provider to others in his/her field that you have visited?
Among the best I have seen
by Anonymous
December 29, 2011
Was this provider's staff friendly?
Yes
Did this provider answer all of your questions?
Yes
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Does this provider treat their staff well?
Yes, they treat their staff with respect
by Anonymous
November 04, 2011
Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. They were easy to reach in an emergency. When I called they answered right away and I was so relieved to hear a friendly voice. They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. They go out of their way to make everyone feel equally respected and cared for. I've seen client favoritism at some of the other places I've been, and I really appreciate the extra effort they make to avoid that here. I never had to doubt their qualifications. They made their credentials completely obvious, which made me feel a lot safer.
by Anonymous
March 22, 2011
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Map and Directions
314 Northgate Mall, Chattanooga, TN 37415