Were you able to get answers to simple questions from this provider without scheduling an appointment?
Yes
Is this provider easy to reach in an emergency?
Yes, they answered my call right away
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Did this provider seem irritated to be working with you?
Not at all, they were glad to help me with anything I needed
Did you have to wait long after you arrived for your appointment?
No, I didn't have to wait very long