It's always uncomfortable having to sit through a dental procedure when they use really cold or hot water to rinse your teeth, but they didn't do that here. They made sure that I was comfortable with the water's temperature. I've never gotten a call to remind me about my upcoming appointment. It made me feel like they didn't care whether I showed up or not. They were very polite and helpful and made sure that I had everything I needed. I didn't wait long at all. My appointment started on time, and the wait was much shorter than other offices I have been to. I don't know of anywhere else that would've taken better care of me. I had a great experience.