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Manuel Figueroa, DDS

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Manuel Figueroa, DDS
Santa Martha Dental
(11 Reviews)
> Get Phone Number & Directions
802 S Mountain Ave Ontario, CA 91762
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Consumer Feedback

(11 Reviews)
Service
4.5 star average for Service
Environment
4.5 star average for Environment
Expertise
4.5 star average for Expertise
Staff
4 star average for Staff
Recommended
4.5 star average for Recommended
THEY TAKE WALK INS AS EMERGENCY, AND THEY TOOK MY DAUGHTER AFTER I WAS CALLED FROM HER SCHOOL, SHE CRACK HER TOOTH AND SHE WAS TAKEN CARE AND EVERYBODY MAKE SURE THAT MY DAUGHTER WAS AT EASE.
by SONIA xxx.xxx.112.237
June 16, 2017

KEEP LOOKING! Dentist Figueroa is not for you.

I visited this man and was in pain, confused, and desperately seeking clarity about what my options were in regards to managing a bad tooth. Minutes into my conversation Figueroa waived his hand and dismissed me. To make sure there was no confusion about his being done with the conversation (I was in the middle of talking) he got up and left. I was not raising my voice. I was not being belligerent. I was not being unreasonable and yet what I got in return was a completely unprofessional response from this man. I was astonished, considering I was still talking. A couple of assistants scurried in and would not answer my question about if Figueroa had just walked out on me. Total trust blown, I had no option but to walk out.

Everyone can get frustrated. It’s how you deal with frustration that makes a person responsible or not. If Figueroa’s response to frustration during a conversation is to abandon a patient, who’s to say what he does when your eyes are closed, he’s in your month and he gets frustrated. Save you and your families time, money, and dental wellness. Don’t take a risk and be impacted by his having a bad day.

I relocated to the area and did significant research to find a new dentist. I can’t tell you how disappointed I am to find out Figueroa is NOT really what the reviews make him out to be. I am a great believer in referrals and have sent scores of people to my last dentist alone. The only thing I will tell people about Figueroa is to avoid his office. Keep looking folks, it’s just not worth it.
by Nikki xxx.xxx.194.179
September 21, 2016
Does this provider adhere to the customer is always right policy?
Yes, they listen to all complaints and make every effort to correct the situation.
Does this provider welcome questions?
Yes, they don't mind answering my questions
Did this provider pressure you to purchase any unnecessary products during your visit?
No, my decisions were always respected
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
Have the fillings, crowns, or veneers you've received lasted?
Yes, they lasted as long as they were supposed to
by Anonymous xxx.xxx.2.166
August 19, 2013
Did the staff call you to remind you about your upcoming appointment?
Yes, they called me a few days before my appointment
Was this provider sympathetic to your situation?
Yes, they were sympathetic and caring
Was this provider's staff friendly?
Friendly Enough
Was the waiting area spacious?
Yes
Does this provider have a good professional reputation within your community?
Yes, they are known for being good at what they do
by Anonymous xxx.xxx.2.166
June 14, 2013
Did the staff make you feel uncomfortable when you called with questions or concerns?
No, they didn't make me feel uncomfortable
Did this provider seem well-trained and experienced?
Absolutely, they were an expert!
Was this provider argumentative or easily angered?
Not at all, they were one of the kindest, most attentive individuals I've ever met
Was this provider's office easy to locate?
Fairly Easy
Does this provider ever overbook appointments here?
No, They definitely believe in quality over quantity and allow more than enough time in between appointments
by Anonymous xxx.xxx.2.166
February 19, 2013
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Would you recommend this dentist to others?
I Already Have
Did the staff make you feel uncomfortable when you called with questions or concerns?
Not at all! They were happy to address every concern I had
Did you feel safe in this provider's care?
Absolutely! I knew I was being cared for by an expert!
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
by Anonymous xxx.xxx.2.166
February 05, 2013
Does this provider welcome questions?
Absolutely! They are happy to answer all of my questions
Does this provider leave you on hold for a long time when you call?
No, they are really great about answering the phone right away
Was this dentist's staff friendly?
Yes
Did you feel safe in this provider's care?
Yes
Did this provider answer all of your questions?
Yes
by Anonymous xxx.xxx.2.166
January 23, 2013
Did this provider have an entertaining selection of waiting room magazines?
Yes
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
Was it easy to find parking at this provider's office?
Yes, it was convenient
Did this dentist practice good oral hygiene?
Definitely! They had one of the brightest smiles I've ever seen!
Did this dentist allow you to regularly rinse your mouth during your procedure?
Yes, I was able to rinse
by CARMEN xxx.xxx.2.166
January 19, 2013
This is such an underrated clinic the staff is very professional and attentive. Dr. Figueroa takes extra care of his patients something that I had never seen from my past dental office visits. I am sticking with this practice and I recommend you all do too!
by Elizabeth xxx.xxx.219.41
November 27, 2012
Did this provider answer all of your questions?
Yes
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Completely!
Was this provider's office easy to locate?
Fairly Easy
by Anonymous xxx.xxx.2.166
August 01, 2012
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Map and Directions
802 S Mountain Ave, Ontario, CA 91762