Michael S Lai, DDS

Michael S Lai, DDS
9015 Mcfadden Ave Westminster, CA 92683
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Consumer Feedback

(4 Reviews)
Service
5 star average for Service
Environment
5 star average for Environment
Expertise
5 star average for Expertise
Staff
5 star average for Staff
Recommended
5 star average for Recommended
They explained all the risks and benefits of my treatment options. Everything was explained in detail, all my questions were answered, and I felt a lot better about choosing a treatment plan. I'm very confident that my health is their top priority, and I know they would never recommend any sort of dental procedure that I didn't need. I trust them completely. They never have that typical, annoying music playing here. If they do play music it is soothing and appropriate for the setting. Their staff is the most friendly, welcoming staff I've ever dealt with. They are so warm and professional, and make the whole experience that much better. Not only do they never postpone my appointment, they always try to get me in as soon as possible. I love that I can always get an appointment right away, and I never have to worry about them rescheduling it.
by LKas
August 17, 2011
Did this dentist pressure you to get any unnessary dental procedures?
Not at all! They always have my best interest in mind
Did a staff member acknowledge or greet you when you entered?
Immediately! They gave me a friendly greeting as soon as I walked in
Was this provider late to your appointments?
Not at all, I showed up early and they were ready to see me
by Anonymous
June 14, 2011
Did this provider ever take personal phone calls while in the appointment room with you?
He/she would never do that! Their full attention is always on me.
Were the restrooms well-stocked at this provider's office?
Yes, they had everything you could possibly need!
Does this provider always take that extra step to make you feel special?
Absolutely, they always make me feel like I'm their only patient.
Did this provider's staff seem to respect him/her?
Definitely! They staff spoke very highly of him/her
by Anonymous
April 28, 2011
Did this provider show attention to detail?
Absolutely! They are always very careful and meticulous
Was it easy to find parking at this provider's office?
Extremely easy, and close to the entrance
Did this provider have an entertaining selection of waiting room magazines?
Absolutely! They were very entertaining!
by Anonymous
April 26, 2011
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