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Newport Dental

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Newport Dental
Newport Dental
(6 Reviews)
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1718 W Orangethorpe Ave Fullerton, CA 92833
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Consumer Feedback

(6 Reviews)
Service
4 star average for Service
Environment
4.5 star average for Environment
Expertise
3.5 star average for Expertise
Staff
3 star average for Staff
Recommended
3 star average for Recommended
Value
1 star average for Value
Was it easy to make an appointment with this provider?
I waited longer than I wanted to, but it wasn't terrible
Does this provider welcome questions?
Not really. I felt like an annoyance when I asked a question
Did this provider have reasonable prices?
Not at all, they were ridiculous!
Did you leave the office feeling satisfied with your visit?
No, I left with more problems than I came with!
Do you feel that you could have received better service somewhere else?
Yes! I know that I would have gotten better service anywhere else!
by Anonymous xxx.xxx.161.119
July 04, 2013
My father had an appointment here the other day, the appointment was at 11 AM and the doctor did not meet with him till 12:30 PM, during that time after an hour my mother asked the front desk lady, "How long would it be till my husband sees the doctor?" The "receptionist" whom I don't know the name of but seemed to look asian or hispanic who spoke fluent spanish respond with "well it takes time to put all the information of the application on the computer." didn't know it takes an hour to input data entry, long task eh? (which by the way was one of there jobs to send us an application via email a day before the appointment, which they failed to do). My mother explained how my father is a manic depression and has difficulties waiting too long and wanted to know how much longer would it be until he sees the doctor, her kind response was...."Well, if you don't want to wait, then you both can leave!"....really? Is the way you deal business with people in an economy like this when you NEED customers. She did not seem to possess adequate knowledge to give us a professional response to our simple questions. Nor did any of the doctors, as they were running back and forth several times checking their computer while my father was with the doctor.

In this office, theres a hygienist, doctor and orthodontic, two of which I believe last names end with Ngo, Chau Ngo is the lead dentist, one of the other names are Deme or Demi Vo. but I am not exactly sure.

Once my father went in to see the doctor, he wanted to just get a simple cleaning, they took a whole bunch of ex-rays, pretending like there doing something (obviously to charge up the insurance my father is with) to only tell him to take this application and let your primary doctor to consent it so he can get his teeth cleaned. It took THREE HOURS for the doctor to come up with this conclusion? My father was so surprised and has never heard of anything like this, he asked her why couldn't you just tell me this when I came into into your office? Her finals words were....." I can't do nothing."

My Father ended up leaving peacefully, he right away called his insurance company to file a compliant, they stayed on the phone with us for a good 30 mins taking all the information of what happened down, feeling very embarrassed (since they were the ones who referred this doctor to us).

My advice to everyone reading this honestly is to rethink your options before going to this place or even any doctor. Newport Dental in Fullerton is not in a good area, not professional and the customer service is below expectation, which is a big factor to any business. Listen to all the previous reviews, it'll safe you alot.

And to that receptionist, someone needs to tell her to leave naughty attitude at home! That rudeness won't get you any where.

Thank you for taking the time to read this, I hope it helps you with your options in finding a dentist.
by MB xxx.xxx.47.201
September 14, 2012
Did this provider answer all of your questions?
Some were answered
Was this provider's staff friendly?
Friendly Enough
Did you leave the office feeling satisfied with your visit?
Not satisfied, but not unhappy
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
Are you going to visit this provider again?
If I need to, I'll return
by mm xxx.xxx.31.108
August 15, 2012
Did this provider answer all of your questions?
Every question I had was answered thoroughly
Was this provider's staff friendly?
Yes
Did you leave the office feeling satisfied with your visit?
Yes
Was this provider's office easy to locate?
Absolutely! It couldn't have been easier!
by Anonymous xxx.xxx.18.202
April 17, 2012
Going to the dentist not my favorite, 1st time I felt comfortable with a dentist and staff, felt valued and my needs considered, will go back regularly, not something I have been good at in the past
by Jensen
December 10, 2011
My teeth cleaning was extremely rushed. My teeth were still very dirty when I left. When I first opened the door to their office, I noticed a faint but distinctly foul odor. It wasn't unbearable, but it definitely wasn't enjoyable. I had to wait quite a while for my appointment. I was very disappointed. The chairs in their waiting room were pretty average. They weren't top-of-the-line but weren't uncomfortable either. They've sometimes used foul language, which has bothered me at some of the other places I've been too. They are very rude and don't seem to treat patients as they need to be treated since they're taking mula out of their pockets
by aksjdfkljsadkljf
July 08, 2011
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Map and Directions
1718 W Orangethorpe Ave, Fullerton, CA 92833