It was nice to hear how much the staff respected them. It made me that much more confident that I was under the care of a professional. I was worried that they were going to wear an obnoxious cologne, because I've dealt with that at other places, but they didn't even wear cologne. It was fantastic to be able to breathe freely the entire time. Just as a side note, I was very impressed with how conveniently located this business was and how close it was to other shopping centers. It was so easy to find, I didn't have any trouble at all. I was able to relax during my appointment here. Everyone makes sure you are comfortable and at ease.